Privacy Policy

Welcome to the ck 344 platform. This privacy policy explains what information we collect about you when you use our website, create an account, or use our services, the purposes for which we use that information, and how we keep it secure. This policy has been prepared in full accordance with the applicable data protection principles of Bangladesh.

Our Terms and Conditions and this privacy policy complement each other — reading both documents together will give you a complete understanding of your rights and responsibilities. Continuing to use ck 344's services means you have accepted this policy.

1.1 Registration Information

When you open an account at ck 344, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• Mobile banking number (bKash, Nagad, Rocket, or Upay — for processing transactions)

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1.2 Usage Information

When you use our platform, the following information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Session duration and list of pages visited
• Game play history and transaction details
• Login and logout date and time

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1.3 Cookies and Tracking Technology

The ck 344 website uses cookies. Cookies are small text files stored in your browser that make your next visit easier. You can turn off cookies in your browser settings, but this may limit some functionality of the site.

ck 344 uses your information for the following purposes:

2.1 Service Delivery and Account Management

• To complete account registration and verification
• To process deposit and withdrawal transactions
• To apply bonuses and promotions
• To calculate VIP membership and weekly cashback
• To assist in providing customer support

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2.2 Security and Fraud Prevention

• To detect and prevent unauthorised access
• To identify attempts to create multiple accounts
• To monitor suspicious transactions

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2.3 Platform Improvement

• To analyse user experience and improve service quality
• To identify and resolve technical issues
• To introduce new games and features on a trial basis

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2.4 Communication

When necessary, ck 344 will contact you regarding account-related matters. We will never ask for your personal PIN, password, or full banking details — if you receive such a request, please notify our support team.

ck 344 does not sell or commercially rent your personal information to any third party. However, in certain circumstances, information may be shared with trusted partner organisations:

3.1 Payment Processors

Necessary information is exchanged with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete your transactions. This information is strictly limited to transaction verification.

3.2 Technology Service Providers

Limited information may be shared with contracted technology partners for server hosting, data analysis, and security services. These partners are contractually bound to comply with our privacy policy.

3.3 Legal Obligations

If there is a court order or a valid directive from a legal authority, ck 344 may be required to disclose necessary information. In such cases, only the minimum required information will be disclosed.

4.1 Technical Protection

ck 344 uses industry-standard security technology to protect your information. SSL encryption is active on our platform, encrypting all data exchanged between your browser and our servers. Passwords are never stored directly — only encrypted hashes are kept.

4.2 Retention Period

Information is retained for the entire period your account remains active and, after account closure, for as long as required by applicable law. If an account becomes inactive or a closure request is received, personal information is deleted or anonymised after the required legal retention period has passed.

4.3 Access Control

Among ck 344's staff, only those who need access for a specific reason may view a particular user's information. All internal access is logged and reviewed periodically.

Every user with an account at ck 344 has the following rights:

5.1 Right to Know

If you wish to know what information we hold about you, please contact our customer service. We will provide a summary within a reasonable time.

5.2 Right to Correction

If your account contains incorrect information, you may request that it be corrected. Verification may be required for changes to your mobile number or name.

5.3 Right to Close Your Account

You may request permanent closure of your account at ck 344 at any time. To learn more about temporary or permanent self-exclusion as part of responsible gambling, please read our Responsible Gaming page.

5.4 Right to Data Portability

If you would like to receive your transaction history or account information in a structured format, please contact our support team.

All casino and betting services at ck 344 are for persons aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that an account was created by someone under 21, that account will be cancelled immediately and all associated information will be deleted.

If parents believe their child is using this site, please notify our support team without delay.

While ck 344 ensures technical security, your own vigilance is equally important. Please keep the following in mind:

• Do not share your password with anyone — no ck 344 staff member will ever ask for your password.
• Always log in from your own device; avoid public or shared devices.
• Make a habit of logging out at the end of each session.
• If you notice any unfamiliar activity on your account, notify our support team immediately.
• Keep your registered mobile number and email address up to date at all times.

For more information, you can read our Frequently Asked Questions (FAQ) section — it contains answers to common questions about account security and transactions.

ck 344 may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered mobile number or email, or post a clear notice on the platform. Continuing to use the site after a change means you have accepted the updated policy.

The "Last updated" date at the top of this page always reflects the date of the most recent revision. If you have any questions about a previous version, please contact the support team.

To raise any questions or concerns about this privacy policy, please contact the ck 344 support team through the following channels:

•  Live Chat: Active 24/7, support available in Bengali and English
•  Email: [email protected]

To learn about us, our values, and our corporate profile, visit the About Us page.